"I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make a life miserable or joyous. I can be a tool of torture or an instrument of inspiration. I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whethere a crisis will be excalated or de-escalated and a person humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be we help them become what they
are capable of becoming."
-Johann Wolfgang von Goethe
(emphasis added)
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